Customer Support is well known for its peerless customer support assistance. For us, each and every query being asked to us is equivalently important. We assureyou that every individual gets a private consultation. All health recommendations will be provided by our expert herbal physicians only.

Fat Loss Customer Support

Here we show you the list of some common FAQs that are frequently queried by our clients, customers and website visitants.

Frequently Asked Questions (FAQs)

When should I suppose to get my order?

It normally takes between 10 to 15 business days for the package to get delivered, if you are aninternational customer and have chosen our Standard Shipping service.Customers who have selected our Express Shipping service will get their ordered items within 7 to 8 business days. Consumers sited in India will get their product inabout3 to 5 working days.

If I shop from your website, will it be safe?

Yes,it surely is. The details that you fill in your shopping cart form regarding your credit or debit card are encrypted by multi-layered (SSL) technology. Further more, all your credit card data and its further processing is directly managed by PayPal which means that at no position we do have any authority of access or storing any of your credit or debit card details.

Do you allow refund or returns?

First of all, we are confident enough that you will definitely like our products, yet if you are still unsatisfied with any of our product then please email us within the first week of merchandise receipt to request for a return or exchange.

Products that would be returned must be in the fresh packaging without tearing the seal and in original, merchant able condition.

You would get a refund of your purchased amount less handling and shipping price after getting the receipt of arrived commodities. Refunds would be provided in the same approach as initially paid. Read our Return Guidelines.

Can I use these herbal supplements along with any other prescribed medications simultaneously?

Even though our products by no means react with any other allopathic medications but extra preventive measures could be made in order to stay away from any health hazard. If you are currently taking some medically prescribed medicines and/or under some sort oftherapy by a doctor, we would like to advise you to refer your doctor first before youplan for the orders. Since the ingredients we use in our products are clearly mentioned, your doctor would find it easy to analyze whether or not they are suitable to your health.

In which countries or continents do you ship your herbal products?

We ship to nearly all the countries and continents except for those that do not allow the use ofnatural health supplements or where our sent packages go missing or returned back to us.

Do you have any other outlets or retail locations anywhere?

At present we only sell our herbal products through the means ofinternet and have no other external outlets or retail locations anywhere in the world. All our products, along with the product details and descriptions, can only be found at our official websitewith the intention of avoiding the duplication.

How can I buy your herbal products if I live in India?

If you reside in India then we humbly request you to write us at with the name of the products and quantities you are planning to buy. You will soon get the reply from our customer support executives with all the details being mentioned regarding the price and payment methods. All of our Indian customers may receive our natural health care products right at their doorstep with a simple purchasing facility and in Indian rupees.

May I order your herbal productsfor the wholesale?

We do propose wholesale discounts to proficient resellers, herbalists, retail storesand physicians. If you are interested in buying our merchandise for the wholesale then kindly write toour customer support executives. They will clarify about the terms and conditions about the whole procedure.

Before sales questions or free consultation

Contact our customer support executives for any query related to our products, free health consultation or shipping related queries. Kindly email at

After sales questions

Want to see your Tracking Number or Order Update?

Please go through this first - Shipping Time

Want to make a complaint or inquire for a refund, please email us at